Returns Policy

Returns

Please email returns@artprints.io for all returns & exchanges for a review prior to returning prints. 

 

Giclée Policy:

Our giclée prints are made to order. We use some of the best materials and inks available. All giclée prints are non-refundable and can not be exchanged. In the rare event the giclée print has a major problem or is defective due to our error (upon an accepted claim review) customers will be entitled to an exchange or refund within 14 days.

 

Change of Mind: 

If you change your mind we have a 14 day change of mind policy for all non giclée prints and 7 day full refund policy. If you change your mind you have 14 days to contact us to arrange an exchange. We can also provide you with a full refund within 7 Days. Items returned to us must be in their original condition. Items do not need to be in the original packaging.

 

All work is thoroughly checked for print and product quality prior to dispatch with photos stored by artprints.io for every purchased print.

Print damage caused by the customer is not accepted for received returns. General wear and tear (of our print work) once items are received and used by customers will not be accepted for returns.  

 

Damaged in Transit: 

If our work is damaged in transit we can provide a replacement for the defective item within 7 days from the day of delivery. Please take photos and supply them to us. 

 

Print Faults:

In the rare event our non-giclée prints come defective or have printing faults we can provide a replacement for the defective item within 30 days from the day of delivery. We can also provide a full refund within 30 days from the day of delivery. Please take photos and supply them to us. 

 

 

Shipping

To return your product, you should email us at returns@artprints.io. You will be responsible for paying for your own shipping costs for returning your item unless an item is damaged and has a major/minor problem due to our errorShipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item/s are damaged and/or has a major/minor problem due to our error we will be happy to pay for the return shipping cost :)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance when returning items to us. This option is to make sure the returned item is definitely received.

If issues emerge with third party shipping companies, please reach out and we will be happy to assist and follow up. For full information of your consumer rights please search the ACCC website.

     

PayPal/Apple Pay/G Pay (Google)

For all PayPal, Apple Pay & G Pay purchases via our site the returns, replacements and conditions for all purchases are subject to the PayPal, Apple Pay & G Pay terms, conditions and policies.


Late or Missing Refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@artprints.io.

 

Returns Address:

PO Box 539 Kenmore 4069 QLD Australia.

 

Reach out and contact us for any enquiries. We will be happy to assist you. :)