Our policy lasts 30 days (from day of delivery). If 30 days have gone by since you received the print unfortunately we can’t offer you a refund or replacement. To complete your return, we require a receipt or proof of purchase.
If an item is damaged or missing parts and has a major or minor problem for reasons not due to our error we will do our best to assist you, please email firstname.lastname@example.org.
PayPal/Apple Pay/G Pay (Google): For all PayPal, Apple Pay & G Pay purchases via our site the returns, replacements and conditions for all purchases are subject to the PayPal, Apple Pay & G Pay terms, conditions and policies.
If there is a major problem with our print/s we can offer a refund or replacement. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement. You do not have to return products in the original packaging in order to receive a refund or replacement. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If there is a major problem with our product we can also provide you with a replacement. If you need to receive a replacement please send emails to firstname.lastname@example.org.
To return your product, you should email us at email@example.com. We will then advise you of the returns address. You may be responsible for paying for your own shipping costs for returning your item unless an item is damaged and has a major/minor problem due to our error. Shipping costs are non-refundable (If applicable). If you receive a refund, the cost of return shipping will be deducted from your refund (If applicable). If the item/s are damaged and/or has a major/minor problem due to our error we will be happy to pay for the return shipping cost :) Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance when returning items to us. This option is to make sure the returned item is definitely received.
If issues emerge with third party shipping companies, please reach out and we will be happy to assist and follow up. For full information of your consumer rights please search the ACCC website.
Reach out and contact us for any enquiries. We will be happy to assist you and appreciate the customer feedback. We will get back to you as soon as we can :)